Xen Care Services

Ipswich, IP2 · Established 07/1 · Operated by Support Haven Ltd

A CQC-regulated home-care provider serving Ipswich, registered since 07/1. Rated Requires improvement at its most recent CQC inspection (13/04/2022).

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What the CQC found

The five questions inspectors ask, and how Xen scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“Provider proactively sought support from the local authority commissioning team following inspection feedback.”
CQC inspection report, Sept 2023

“Management team were described as approachable and supportive by staff.”
CQC inspection report, Sept 2023

“Mental capacity assessments were carried out and documented in care plans where required.”
CQC inspection report, Sept 2023

Inspection history

The trajectory matters as much as the latest rating.

Sept 2023
Requires improvement
Kare Plus Ipswich received a Requires Improvement rating following a focused inspection in July 2023, with a continued breach of Regulation 17 (Good Governance) due to inconsistent oversight, audit analysis, and absence of a registered manager. Improvements we…
Apr 2022
Requires improvement
First inspection of newly registered Kare Plus Ipswich domiciliary care agency, supporting one person, identified breaches of Regulation 12 (safe care and treatment) and Regulation 17 (good governance) due to absent risk assessments, unsafe medicines oversight…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Xen does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at IP2 0UG in Ipswich. Service area not formally published; we recommend asking the agency directly when requesting a quote.

IP2

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