Choices Healthcare Limited

Southend-on-sea, SS1 · Established 16/1

A CQC-regulated home-care provider serving Southend-on-sea, registered since 16/1. Rated Requires improvement at its most recent CQC inspection (20/03/2024).

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What the CQC found

The five questions inspectors ask, and how Choices scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“Staff supported people's communication needs including sign language and easy-read formats.”
CQC inspection report, Mar 2023

“People and relatives were involved in care planning and reviews.”
CQC inspection report, Mar 2023

“Staff received additional specialist training such as dysphagia, end of life and dementia training.”
CQC inspection report, Mar 2023

Inspection history

The trajectory matters as much as the latest rating.

Mar 2024
Not rated
Choices Healthcare Limited is a domiciliary care agency providing personal care for people living in their own homes in the community. The service provides care to older people, those living with dementia, physical disabilities and sensory impairments. This as…
Mar 2023
Requires improvement
Choices Healthcare Limited was rated Requires Improvement overall following a December 2022 inspection triggered by increased safeguarding concerns and complaints, with four regulatory breaches identified covering recruitment, staffing, infection control and g…
Oct 2021
Not rated
Oct 2021
Not rated
Jan 2021
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Choices does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at SS1 2LR in Southend-on-sea. Service area not formally published; we recommend asking the agency directly when requesting a quote.

SS1

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