Operated by Surecare Hillingdon Limited

Surecare Hillingdon

GoodRated 6 Apr 2019Home care · Harrow

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

21 findings

Note27 Aug 2022
Active engagement of people, relatives and staff through surveys, meetings and open-door policy
Note27 Aug 2022
Positive, person-centred culture with supportive registered manager and engaged staff
Note27 Aug 2022
Weekly and monthly audits driving service improvement
Note27 Aug 2022
Consistent care from regular punctual care staff who knew people well
Note27 Aug 2022
Effective infection prevention and control practices including COVID-19 measures
Note27 Aug 2022
Safe medicines management with comprehensive risk assessments and competency-assessed staff
Note27 Aug 2022
Safe recruitment procedures including DBS checks, references and right-to-work checks
Note27 Aug 2022
Personalised risk assessments with regular reviews and updates communicated to staff
Note27 Aug 2022
Systems and processes in place to safeguard people from the risk of abuse, with staff trained appropriately
minorrecord_keeping27 Aug 2022
We assessed the electronic monitoring system (EMS) used to monitor staff attendance and found that it was not always accurate when recording visit times and there were discrepancies.

Note27 Aug 2022
Learning lessons when things go wrong
Note27 Aug 2022
Preventing and controlling infection
Note27 Aug 2022
Using medicines safely
Note27 Aug 2022
Staffing and recruitment
Note27 Aug 2022
Assessing risk, safety monitoring and management
Note27 Aug 2022
Systems and processes to safeguard people from the risk of abuse

Note27 Aug 2022
Continuous learning and improving care
Note27 Aug 2022
Engaging and involving people, public and staff; partnership working
Note27 Aug 2022
Managers and staff clear about roles, quality, risk and regulatory requirements
Note27 Aug 2022
Duty of candour and openness
Note27 Aug 2022
Promoting a positive, person-centred, open, inclusive and empowering culture