Horizon Healthcare Services Ltd

Insufficient evidence to rateRated 18/10/2022Home care · Romford

CQC Key Questions

Safe

Insufficient evidence to rate

People are protected from abuse and avoidable harm.

Effective

Insufficient evidence to rate

Care achieves good outcomes and quality of life.

Caring

Insufficient evidence to rate

Staff treat people with compassion, dignity, respect.

Responsive

Insufficient evidence to rate

Services are tailored to people's needs.

Well-led

Insufficient evidence to rate

Leadership and culture support quality care.

What inspectors found

30 findings

Note18 Oct 2022
Respecting and promoting people's privacy, dignity and independence
Note18 Oct 2022
Supporting people to express their views and be involved in making decisions about their care
Note18 Oct 2022
Ensuring people are well treated and supported; equality and diversity

Note18 Oct 2022
Ensuring consent to care and treatment in line with law and guidance
Note18 Oct 2022
Supporting people to live healthier lives, access healthcare services and support
Note18 Oct 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note18 Oct 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note18 Oct 2022
Staff support: induction, training, skills and experience

Note18 Oct 2022
Service worked in partnership with health professionals and local authorities when needed.
Note18 Oct 2022
Quality monitoring through surveys was in place to gather feedback and drive improvements.
Note18 Oct 2022
Pre-employment checks including DBS, valid ID and references were in place for the registered manager.
Note18 Oct 2022
People and relatives were involved in decisions about care.
Note18 Oct 2022
People's privacy, dignity and independence were respected and promoted.
Note18 Oct 2022
People felt safe and relatives reported no missed visits; registered manager always on time.

Note18 Oct 2022
End of Life care and support
Note18 Oct 2022
Improving care quality in response to complaints or concerns
Note18 Oct 2022
Meeting people's communication needs
Note18 Oct 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note18 Oct 2022
Preventing and controlling infection
Note18 Oct 2022
Systems and processes to safeguard people from the risk of abuse
Note18 Oct 2022
Learning lessons when things go wrong
Note18 Oct 2022
Staffing and recruitment
Note18 Oct 2022
Using medicines safely
Note18 Oct 2022
Assessing risk, safety monitoring and management

Note18 Oct 2022
Working in partnership with others
Note18 Oct 2022
How the provider understands and acts on the duty of candour
Note18 Oct 2022
Engaging and involving people using the service, the public and staff; Continuous learning and improving care
Note18 Oct 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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