Operated by Hallam24 Healthcare Ltd

Hallam24 Bassetlaw

GoodRated 27/08/2025Home care · Worksop

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note24 Jun 2025
Respecting and promoting people's privacy, dignity and independence
Note24 Jun 2025
Supporting people to express their views and be involved in making decisions about their care
Note24 Jun 2025
Ensuring people are well treated and supported; respecting equality and diversity

Note24 Jun 2025
Ensuring consent to care and treatment in line with law and guidance
Note24 Jun 2025
Staff working with other agencies to provide consistent, effective, timely care
Note24 Jun 2025
Supporting people to eat and drink enough to maintain a balanced diet
Note24 Jun 2025
Staff support: induction, training, skills and experience
Note24 Jun 2025
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note24 Jun 2025
People were treated with dignity and respect; relatives praised staff as kind, caring and polite.
Note24 Jun 2025
Service worked collaboratively with other healthcare professionals to achieve positive outcomes for people.
Note24 Jun 2025
Staff felt well supported, received regular supervision and were involved in staff meetings.
Note24 Jun 2025
Registered manager demonstrated strong governance including statutory notifications, audits and live call monitoring.
Note24 Jun 2025
Provider had a full-time in-house trainer and ensured all new starters completed the Care Certificate.
Note

Note24 Jun 2025
Improving care quality in response to complaints or concerns
Note24 Jun 2025
Meeting people's communication needs
Note24 Jun 2025
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note24 Jun 2025
Learning lessons when things go wrong
Note24 Jun 2025
Preventing and controlling infection
Note24 Jun 2025
Using medicines safely
Note24 Jun 2025
Staffing and recruitment
Note24 Jun 2025
Assessing risk, safety monitoring and management
Note24 Jun 2025
Systems and processes to safeguard people from the risk of abuse

Note24 Jun 2025
Continuous learning and improving care; Working in partnership with others
Note24 Jun 2025
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note24 Jun 2025
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info