Operated by Midshires Care Limited

Helping Hands Poole

GoodRated 20/05/2024Home care · Poole

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

29 findings

Note20 Apr 2022
Respecting and promoting people's privacy, dignity and independence
Note20 Apr 2022
Supporting people to express their views and be involved in making decisions about their care
Note20 Apr 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note20 Apr 2022
Ensuring consent to care and treatment in line with law and guidance
Note20 Apr 2022
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note20 Apr 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note20 Apr 2022
Staff support: induction, training, skills and experience
Note20 Apr 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note20 Apr 2022
Regular surveys and feedback mechanisms with action plans produced in response to identified improvements
Note20 Apr 2022
Effective partnership working with health and social care professionals including doctors, district nurses and specialists
Note20 Apr 2022
Positive staff culture supported by a 'Moments of Kindness' recognition scheme and strong support from the registered manager and provider
Note20 Apr 2022
Person-centred electronic care planning system providing staff with immediate access to up-to-date, clear care information
Note20 Apr 2022
Quality assurance systems including audits of medicines, care plans and risk assessments with clear action plans overseen by the registered manager
Note

Note20 Apr 2022
Improving care quality in response to complaints or concerns
Note20 Apr 2022
Meeting people's communication needs
Note20 Apr 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences; End of life care and support

Note20 Apr 2022
Preventing and controlling infection
Note20 Apr 2022
Using medicines safely
Note20 Apr 2022
Staffing and recruitment
Note20 Apr 2022
Systems and processes to safeguard people from the risk of abuse
Note20 Apr 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong

Note20 Apr 2022
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note20 Apr 2022
How the provider understands and acts on the duty of candour
Note20 Apr 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note20 Apr 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info