Operated by Brockwell Gate Ltd

Brockwell Care

GoodRated 1 May 2023Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

19 findings

Note5 Jan 2023
Infection prevention and control procedures followed, with up-to-date policies and regular audits
Note5 Jan 2023
Staff received 6-weekly supervision and annual appraisals, with welfare checks embedded in supervision
Note5 Jan 2023
Effective partnership working with healthcare professionals, service commissioners, GPs and community health services
Note5 Jan 2023
Robust quality assurance system with key performance indicators, regular audits, and weekly local authority reports
Note5 Jan 2023
Open, inclusive and positive culture with clear lines of communication and staff accountability
Note5 Jan 2023
Risk assessments integrated into care plans and regularly reviewed as people's needs changed
Note5 Jan 2023
Medicines safely administered, regularly audited, and appropriately stored and disposed of
Note5 Jan 2023
Thorough recruitment procedure with scenario-based interviews, DBS checks, references, and a 3-month probationary period

Note5 Jan 2023
Continuous learning and improving care
Note5 Jan 2023
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note5 Jan 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note5 Jan 2023
How the provider understands and acts on the duty of candour
Note5 Jan 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering