NK Care Limited

Requires improvementRated 28/09/2022Home care · Reading

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note28 Sept 2022
Respecting and promoting people's privacy, dignity and independence
Note28 Sept 2022
Supporting people to express their views and be involved in making decisions about their care
Note28 Sept 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note28 Sept 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note28 Sept 2022
Staff support: induction, training, skills and experience
Note28 Sept 2022
Assessing people's needs and choices; delivering care in line with standards
Note28 Sept 2022
Staff working with other agencies to provide consistent, effective, timely care
Note28 Sept 2022
Ensuring consent to care and treatment in line with law and guidance

Note28 Sept 2022
The registered manager promoted a culture of reflective learning when things went wrong.
Note28 Sept 2022
People were protected from infection risk through trained staff using appropriate PPE.
Note28 Sept 2022
Staff completed robust induction based on the Care Certificate and relevant training before starting work.
Note28 Sept 2022
End of life care plans were in place, personalised and reflective of people's preferences.
Note28 Sept 2022
Care plans were personalised, written from the person's perspective and involved people and families.
Note28 Sept 2022

Note28 Sept 2022
End of life care and support
Note28 Sept 2022
Improving care quality in response to complaints or concerns
Note28 Sept 2022
Meeting people's communication needs
Note28 Sept 2022
Planning personalised care to ensure people have choice and control

Note28 Sept 2022
Learning lessons when things go wrong
Note28 Sept 2022
Preventing and controlling infection
Note28 Sept 2022
Using medicines safely
Note28 Sept 2022
Systems and processes to safeguard people from the risk of abuse
Note28 Sept 2022
Staffing and recruitment
Note28 Sept 2022
Assessing risk, safety monitoring and management

Note28 Sept 2022
How the provider understands and acts on the duty of candour
Note28 Sept 2022
Engaging and involving people using the service, the public and staff
Note28 Sept 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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