Patience Care Solutions Ltd

GoodRated 21/07/2022Home care · Sheffield

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note28 Sept 2022
Supporting people to express their views and respecting privacy, dignity and independence
Note28 Sept 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note28 Sept 2022
Ensuring consent to care and treatment in line with law and guidance
Note28 Sept 2022
Staff working with other agencies; supporting people to access healthcare
Note28 Sept 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note28 Sept 2022
Staff support: induction, training, skills and experience
Note28 Sept 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note28 Sept 2022
Kind, caring staff who respected dignity, privacy and independence
Note28 Sept 2022
Mental Capacity Act principles followed with consent forms and best interest decisions documented
Note28 Sept 2022
Governance systems including audits, spot checks and competence evaluations in place
Note28 Sept 2022
Strong, hands-on registered manager with regular contact with people and relatives
Note28 Sept 2022
Consistent punctuality and continuity of care staff reported by people and relatives
Note28 Sept 2022
Person-centred care plans developed with people and regularly reviewed

Note28 Sept 2022
End of life care and support
Note28 Sept 2022
Improving care quality in response to complaints or concerns
Note28 Sept 2022
Supporting people to develop and maintain relationships
Note28 Sept 2022
Meeting people's communication needs
Note28 Sept 2022
Planning personalised care to ensure people have choice and control

Note28 Sept 2022
Learning lessons when things go wrong
Note28 Sept 2022
Preventing and controlling infection
Note28 Sept 2022
Using medicines safely
Note28 Sept 2022
Staffing and recruitment
Note28 Sept 2022
Assessing risk, safety monitoring and management
Note28 Sept 2022
Systems and processes to safeguard people from the risk of abuse

Note28 Sept 2022
Working in partnership with others
Note28 Sept 2022
Managers and staff being clear about roles; continuous learning and improving care
Note28 Sept 2022
Duty of candour
Note28 Sept 2022
Promoting a positive, person-centred culture and engaging people and staff

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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