Operated by Care4u

Care4u Office

GoodRated 4 Aug 2025Home care · Gateshead

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note14 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note14 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note14 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note14 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note14 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note14 Jul 2022
Staff support: induction, training, skills and experience
Note14 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note14 Jul 2022
Good infection control practices including correct PPE use
Note14 Jul 2022
Positive culture with good team spirit reported by staff
Note14 Jul 2022
Robust complaints policy in place and feedback acted upon
Note14 Jul 2022
Provider followed MCA principles and sought consent before care
Note14 Jul 2022
People received personalised, compassionate care and warm relationships with staff
Note14 Jul 2022
Staff received regular training, supervision and appraisal

Note14 Jul 2022
End of life care and support
Note14 Jul 2022
Improving care quality in response to complaints or concerns
Note14 Jul 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note14 Jul 2022
Meeting people's communication needs
Note14 Jul 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note14 Jul 2022
Preventing and controlling infection
Note14 Jul 2022
Staffing and recruitment
Note14 Jul 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note14 Jul 2022
Systems and processes to safeguard people from the risk of abuse
Note14 Jul 2022
Using medicines safely

Note14 Jul 2022
Working in partnership with others
Note14 Jul 2022
Engaging and involving people using the service, the public and staff
Note14 Jul 2022
How the provider understands and acts on the duty of candour
Note14 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note14 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements