Eliona Healthcare Limited

GoodRated 14/06/2023Home care · Market Harborough

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note14 Jun 2023
Respecting and promoting people's privacy, dignity and independence
Note14 Jun 2023
Supporting people to express their views and be involved in making decisions about their care
Note14 Jun 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note14 Jun 2023
Ensuring consent to care and treatment in line with law and guidance
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Staff working with other agencies to provide consistent, effective, timely care
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Supporting people to eat and drink enough to maintain a balanced diet
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Staff support: induction, training, skills and experience
Note14 Jun 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note14 Jun 2023
End-of-life care provided with appropriate training, care plans and multi-agency collaboration.
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Staff felt well supported, valued and described management as approachable and contactable.
Note14 Jun 2023
Collaborative working with healthcare professionals including palliative care team, GPs and district nurses.
Note14 Jun 2023
Effective governance including audits, spot checks, supervisions, appraisals and satisfaction surveys.
Note14 Jun 2023
Person-centred care planning with regular reviews and involvement of people and relatives.
Note14 Jun 2023

Note14 Jun 2023
End of life care and support
Note14 Jun 2023
Improving care quality in response to complaints or concerns
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Meeting people's communication needs
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Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note14 Jun 2023
Learning lessons when things go wrong
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Preventing and controlling infection
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Assessing risk, safety monitoring and management
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Systems and processes to safeguard people from the risk of abuse
Note14 Jun 2023
Using medicines safely
Note14 Jun 2023
Staffing and recruitment

Note14 Jun 2023
Engaging and involving people using the service; Continuous learning and improving care
Note14 Jun 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note14 Jun 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info