Operated by Espinas Group Limited

Home Instead Crowborough, Tenterden & Rye

GoodRated 17/08/2022Home care · Crowborough

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

16 findings

caring

Note17 Aug 2022
Is the service caring?

effective

Note17 Aug 2022
Is the service effective?

Other

Note17 Aug 2022
Quarterly audits by registered manager and annual provider audit
Note17 Aug 2022
Visible leadership and positive culture with daily feedback opportunities
Note17 Aug 2022
Complaints resolved within 14 days as per policy
Note17 Aug 2022
Use of communication boards for people with hearing loss
Note17 Aug 2022
Person-centred care reflecting routines, faiths and cultures
Note17 Aug 2022
Staff induction, regular supervision and annual appraisals
Note17 Aug 2022
Medicines training and electronic MAR records monitored remotely by registered manager
Note17 Aug 2022
Enough staff with no missed appointments and contingency for delays
Note17 Aug 2022
Risk assessments regularly reviewed and updated following incidents
Note17 Aug 2022
Safe recruitment with DBS checks completed before employment
minorcommunication_with_families17 Aug 2022
Professionals told us that the staff worked well with them but that communications between them and managers when making appointments could be improved.

responsive

Note17 Aug 2022
Is the service responsive?

safe

Note17 Aug 2022
Is the service safe?

well_led

Note17 Aug 2022
Is the service well-led?

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: TN6 1DH
Registered manager: Not on record
Local authority: East Sussex
Region: South East
City: Crowborough
Last CQC check: 17/Aug/2022 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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