Procare Domiciliary Services Ltd

OutstandingRated 11 May 2022Home care · Spalding

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note5 Nov 2022
Respecting and promoting people's privacy, dignity and independence; respecting equality and diversity
Note5 Nov 2022
Supporting people to express their views and be involved in making decisions about their care
Note5 Nov 2022
Ensuring people are well treated and supported

Note5 Nov 2022
Ensuring consent to care and treatment in line with law and guidance
Note5 Nov 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note5 Nov 2022
Staff working with other agencies to provide consistent, effective, timely care
Note5 Nov 2022
Staff support: induction, training, skills and experience
Note5 Nov 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note5 Nov 2022
Bespoke communication approaches developed for people with dementia, hearing loss and progressive neurological conditions.
Note5 Nov 2022
Minimum 30-minute call times ensured staff were never rushed, supporting quality and dignity of care.
Note5 Nov 2022
Positive staff culture with hands-on leadership; staff survey showed near-universal pride and sense of accomplishment.
Note5 Nov 2022
Zero formal complaints in 20 months since registration; 100% of survey respondents likely or highly likely to recommend the service.
Note5 Nov 2022
Comprehensive induction, training, regular supervision and unannounced spot checks ensuring staff competency.
Note

Note5 Nov 2022
Meeting people's communication needs
Note5 Nov 2022
End of life care and support
Note5 Nov 2022
Improving care quality in response to complaints or concerns
Note5 Nov 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note5 Nov 2022
Working in partnership with others
Note5 Nov 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note5 Nov 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

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