Adele Care Services Limited

Requires improvementRated 3 Nov 2023Home care · Bexleyheath

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note11 Mar 2023
Respecting and promoting people's privacy, dignity and independence
Note11 Mar 2023
Supporting people to express their views and be involved in making decisions about their care
Note11 Mar 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note11 Mar 2023
Ensuring consent to care and treatment in line with law and guidance
Note11 Mar 2023
Staff working with other agencies to provide consistent, effective, timely care
Note11 Mar 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note11 Mar 2023
Staff support: induction, training, skills and experience
Note11 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note11 Mar 2023
Complaints procedures were in place and feedback from people was obtained via surveys.
Note11 Mar 2023
The service worked within Mental Capacity Act principles and people confirmed consent was sought before care was delivered.
Note11 Mar 2023
Infection control policy was in place and PPE was consistently used during personal care.
Note11 Mar 2023
People's privacy, dignity and independence were respected and person-centred care plans reflected individual preferences.
Note11 Mar 2023
Staff received mandatory training, supervision, and competency spot checks by the nominated individual.
Note

Note11 Mar 2023
End of life care and support
Note11 Mar 2023
Improving care quality in response to complaints or concerns
Note11 Mar 2023
Meeting people's communication needs
Note11 Mar 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note11 Mar 2023
Learning lessons when things go wrong
Note11 Mar 2023
Preventing and controlling infection
Note11 Mar 2023
Staffing and recruitment
Note11 Mar 2023
Systems and processes to safeguard people from the risk of abuse
Note11 Mar 2023
Using medicines safely
Note11 Mar 2023
Assessing risk, safety monitoring and management

Note11 Mar 2023
Working in partnership with others
Note11 Mar 2023
Engaging and involving people; continuous learning and improving care
Note11 Mar 2023
Promoting a positive culture; duty of candour; roles and governance

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info