Operated by Knight Home Care Limited

Walfinch Greater Manchester South

GoodRated 25/01/2022Home care · Wilmslow

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 Apr 2022
Supporting people to express their views and be involved in making decisions about their care
Note7 Apr 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note7 Apr 2022
Staff working with other agencies to provide consistent, effective, timely care
Note7 Apr 2022
Staff support: induction, training, skills and experience
Note7 Apr 2022
Assessing people's needs and choices; delivering care in line with standards
Note7 Apr 2022
Ensuring consent to care and treatment in line with law and guidance

Note7 Apr 2022
Positive staff culture with staff reporting job satisfaction and accessible management.
Note7 Apr 2022
Confidential information was stored securely.
Note7 Apr 2022
Complaints were recorded and handled in line with policy.
Note7 Apr 2022
Service worked closely with a variety of professionals to provide joined-up care.
Note7 Apr 2022
Staff supported people to be as independent as possible and respected privacy and dignity.
Note7 Apr 2022
Family members spoke positively about staff and management; one described staff as 'exceptional'.

Note7 Apr 2022
End of life care and support
Note7 Apr 2022
Meeting people's communication needs; improving care quality in response to complaints
Note7 Apr 2022
Planning personalised care to ensure people have choice and control

Note7 Apr 2022
Engaging and involving people using the service, the public and staff
Note7 Apr 2022
Promoting a positive culture; duty of candour; continuous learning and improving care
Note7 Apr 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info