Operated by Malachi Care Services Ltd

Malachi Care Services

Requires improvementRated 19/10/2022Home care · Pontefract

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note1 Nov 2022
Respecting and promoting people's privacy, dignity and independence
Note1 Nov 2022
Ensuring people are well treated and supported; equality and diversity
Note1 Nov 2022
Supporting people to express their views and be involved in making decisions about their care

Note1 Nov 2022
Staff working with other agencies to provide consistent, effective, timely care
Note1 Nov 2022
Supporting people to live healthier lives, access healthcare services and support
Note1 Nov 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note1 Nov 2022
Staff support: induction, training, skills and experience
Note1 Nov 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note1 Nov 2022
Ensuring consent to care and treatment in line with law and guidance

Note1 Nov 2022
Service worked in partnership with external healthcare professionals (GPs, district nurses, continence specialists).
Note1 Nov 2022
Staff reported a supportive culture and good quality induction and training.
Note1 Nov 2022
Staff were described as kind, respectful and supportive of people's dignity and independence.
Note1 Nov 2022
Infection control procedures were followed and PPE was plentiful and used consistently.
Note1 Nov 2022
Medicines management was appropriately followed with staff trained and competency regularly checked.
moderateother

Note1 Nov 2022
Improving care quality in response to complaints or concerns
Note1 Nov 2022
Planning personalised care to meet people's needs, preferences, interests and give them choice and control
Note1 Nov 2022
Meeting people's communication needs

Note1 Nov 2022
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note1 Nov 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note1 Nov 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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