Operated by Access Care Solutions Limited

Access Care Solutions

Requires improvementRated 11 Mar 2022Home care · Derby

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note15 Nov 2022
Respecting and promoting people's privacy, dignity and independence
Note15 Nov 2022
Supporting people to express their views and be involved in making decisions about their care
Note15 Nov 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note15 Nov 2022
Staff working with other agencies to provide consistent, effective, timely care
Note15 Nov 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note15 Nov 2022
Staff support: induction, training, skills and experience
Note15 Nov 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note15 Nov 2022
Ensuring consent to care and treatment in line with law and guidance

Note15 Nov 2022
Care staff trained in end of life care, nutrition, moving and handling, and person-centred dementia care.
Note15 Nov 2022
Staff reported feeling supported, valued and able to contact the provider at any time.
Note15 Nov 2022
Complaints were recorded and acted upon; provider described as open and approachable.
Note15 Nov 2022
Provider worked effectively with other health and social care agencies to ensure continuity of care.
Note15 Nov 2022
Safeguarding systems were in place; staff trained to identify and report abuse; no outstanding safeguarding concerns.
Note15 Nov 2022

Note15 Nov 2022
Improving care quality in response to complaints or concerns
Note15 Nov 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note15 Nov 2022
Planning personalised care to ensure people have choice and control
Note15 Nov 2022
End of life care and support
Note15 Nov 2022
Meeting people's communication needs

Note15 Nov 2022
Learning lessons when things go wrong
Note15 Nov 2022
Systems and processes to safeguard people from the risk of abuse
Note15 Nov 2022
Preventing and controlling infection
Note15 Nov 2022
Assessing risk, safety monitoring and management
Note15 Nov 2022
Staffing and recruitment
Note15 Nov 2022
Using medicines safely

Note15 Nov 2022
How the provider understands and acts on the duty of candour
Note15 Nov 2022
Working in partnership with others
Note15 Nov 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note15 Nov 2022
Systems and processes to assess, monitor and improve the quality and safety of services
Note15 Nov 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements