Operated by CAS Care Solutions Ltd

CAS Care Solutions

GoodRated 30/11/2022Home care · New Milton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Nov 2022
Respecting and promoting people's privacy, dignity and independence
Note30 Nov 2022
Supporting people to express their views and be involved in making decisions about their care
Note30 Nov 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note30 Nov 2022
Ensuring consent to care and treatment in line with law and guidance
Note30 Nov 2022
Staff working with other agencies to provide consistent, effective, timely care
Note30 Nov 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note30 Nov 2022
Staff support: induction, training, skills and experience
Note30 Nov 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note30 Nov 2022
People were supported to have maximum choice and control in line with Mental Capacity Act principles.
Note30 Nov 2022
Positive, open culture with staff feeling valued, respected and supported in career development.
Note30 Nov 2022
Complaints were investigated and responded to in line with policy and timescales.
Note30 Nov 2022
Strong partnership working with external health professionals including GPs, occupational therapists and physiotherapists.
Note30 Nov 2022
Care plans were detailed, person-centred and included individuals' preferences, routines, cultural and religious requirements.
Note

Note30 Nov 2022
End of life care and support
Note30 Nov 2022
Improving care quality in response to complaints or concerns
Note30 Nov 2022
Meeting people's communication needs
Note30 Nov 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note30 Nov 2022
Learning lessons when things go wrong
Note30 Nov 2022
Preventing and controlling infection
Note30 Nov 2022
Using medicines safely
Note30 Nov 2022
Staffing and recruitment
Note30 Nov 2022
Assessing risk, safety monitoring and management
Note30 Nov 2022
Systems and processes to safeguard people from the risk of abuse

Note30 Nov 2022
Working in partnership with others
Note30 Nov 2022
Engaging and involving people using the service, the public and staff
Note30 Nov 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note30 Nov 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note30 Nov 2022
Continuous learning and improving care