AAA Care Solutions Ltd

GoodRated 5 Jul 2022Home care · Horsham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 May 2022
Supporting people to express their views and be involved in making decisions; Respecting privacy, dignity and independence
Note7 May 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note7 May 2022
Staff working with other agencies; Supporting people to live healthier lives, access healthcare services and support
Note7 May 2022
Staff support: induction, training, skills and experience
Note7 May 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note7 May 2022
Ensuring consent to care and treatment in line with law and guidance

Note7 May 2022
Effective partnership working with district nurses and GPs
Note7 May 2022
Approachable registered manager who listens to staff and relatives
Note7 May 2022
Compassionate and empathetic staff who respect dignity and independence
Note7 May 2022
Personalised, culturally appropriate care with detailed life histories
Note7 May 2022
Strong infection prevention and control practices including PPE and COVID-19 testing
Note7 May 2022
Medicines managed safely with monthly audits and PRN protocols in place

Note7 May 2022
Improving care quality in response to complaints or concerns
Note7 May 2022
Meeting people's communication needs
Note7 May 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note7 May 2022
Preventing and controlling infection
Note7 May 2022
Using medicines safely
Note7 May 2022
Staffing and recruitment
Note7 May 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note7 May 2022
Systems and processes to safeguard people from the risk of abuse

Note7 May 2022
Working in partnership with others
Note7 May 2022
How the provider understands and acts on the duty of candour
Note7 May 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note7 May 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info