Operated by Heritage Care Place Limited

Heritage Care Place

Not RatedHome care · Stanmore

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

11 findings

Note7 Jun 2023
Accessible Information Standard policy in place with ability to provide information in alternative formats.
Note7 Jun 2023
Management team open and transparent throughout the inspection.
Note7 Jun 2023
Care plans were individualised, person-centred, and signed by people or their relatives.
Note7 Jun 2023
Staff felt well supported by management: 'The support I get is excellent. I can talk to the manager at any time.'
Note7 Jun 2023
Positive feedback from relative: 'The care worker is very good and listens. He is flexible.'
Note7 Jun 2023
Policies for infection prevention, COVID-19, complaints, and medicines management were in place.
Note7 Jun 2023
Electronic homecare monitoring system implemented to track care worker timekeeping and punctuality in real time.
Note7 Jun 2023
Safe recruitment practices including DBS checks and references were followed.
Note7 Jun 2023
Staff had completed safeguarding training and risk assessments were person-centred and in place.
minorgovernance7 Jun 2023
As the service had recently started providing care to one person, management had not yet had an opportunity to carry out checks and audits.
minorsupervision_appraisal7 Jun 2023
At the time of the inspection, the service had not yet carried out supervision sessions and on-site spot checks as staff had recently been employed.