Operated by Rainbow Trust Children's Charity

Rainbow Trust Children's Charity 6

GoodRated 17/01/2020Home care · Leatherhead

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Oct 2021
End of life care and bereavement support
Note30 Oct 2021
Person-centred relationships and independence
Note30 Oct 2021
Kindness, compassion and dignity

effective

Note30 Oct 2021
Access to healthcare
Note30 Oct 2021
Nutrition and hydration
Note30 Oct 2021
Consent and Mental Capacity Act awareness
Note30 Oct 2021
Supervision and appraisal
Note30 Oct 2021
Staff training and development

Other

Note30 Oct 2021
Open, transparent leadership with staff feeling valued and engaged through team meetings and an annual conference.
Note30 Oct 2021
Effective partnership working with hospices, local authority teams, and health and social care organisations.
Note30 Oct 2021
Active quality monitoring via audits, questionnaires (including child-friendly formats), and care record reviews.
Note30 Oct 2021
Responsive, flexible care with person-centred assessments involving people and their relatives.
Note30 Oct 2021
Strong consent practices with awareness of Mental Capacity Act 2005 and Deprivation of Liberty Safeguards.
Note

responsive

Note30 Oct 2021
Record keeping and care record accuracy
Note30 Oct 2021
Complaints handling
Note30 Oct 2021
Whole-family and sibling support
Note30 Oct 2021
Person-centred care planning and assessment

safe

Note30 Oct 2021
Medicines management
Note30 Oct 2021
Recruitment practices
Note30 Oct 2021
Staffing levels and deployment
Note30 Oct 2021
Risk assessment and management
Note30 Oct 2021
Safeguarding and protection from abuse

well_led

Note30 Oct 2021
Partnership working with external organisations
Note30 Oct 2021
Staff engagement and organisational values
Note30 Oct 2021
Quality monitoring and audit
Note30 Oct 2021
Leadership and governance

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: KT22 7TW
Registered manager: Czarnecki, Tomasz
Local authority: Surrey
Region: South East
City: Leatherhead
Last CQC check: 17/Jan/2020 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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