Care MK Ltd

GoodRated 24/08/2022Home care · Milton Keynes

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

29 findings

Note24 Aug 2022
Respecting and promoting people's privacy, dignity and independence
Note24 Aug 2022
Supporting people to express their views and be involved in making decisions about their care
Note24 Aug 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note24 Aug 2022
Ensuring consent to care and treatment in line with law and guidance
Note24 Aug 2022
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note24 Aug 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note24 Aug 2022
Staff support: induction, training, skills and experience
Note24 Aug 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note24 Aug 2022
Quality assurance systems including audits, care plan reviews and complaints feedback used for continuous improvement
Note24 Aug 2022
Regular supervision, spot checks, appraisals and ongoing training programme in place
Note24 Aug 2022
Robust recruitment checks including DBS and references completed for all staff
Note24 Aug 2022
Registered manager accessible, supportive and well regarded by staff, relatives and healthcare professionals
Note24 Aug 2022
Effective partnership working with healthcare professionals including social workers, occupational therapists and GPs
Note

Note24 Aug 2022
Improving care quality in response to complaints or concerns; End of life care and support
Note24 Aug 2022
Meeting people's communication needs
Note24 Aug 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note24 Aug 2022
Preventing and controlling infection; Learning lessons when things go wrong
Note24 Aug 2022
Using medicines safely
Note24 Aug 2022
Staffing and recruitment
Note24 Aug 2022
Assessing risk, safety monitoring and management
Note24 Aug 2022
Systems and processes to safeguard people from the risk of abuse

Note24 Aug 2022
Engaging and involving people; Continuous learning and improving care; Working in partnership with others
Note24 Aug 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note24 Aug 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info