Operated by Medstar Care & Support Limited

Medstar Care & Support Ltd

GoodRated 11 May 2022Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note5 Nov 2022
Respecting and promoting people's privacy, dignity and independence
Note5 Nov 2022
Supporting people to express their views and be involved in making decisions about their care
Note5 Nov 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note5 Nov 2022
Ensuring consent to care and treatment in line with law and guidance
Note5 Nov 2022
Staff working with other agencies; Supporting people to live healthier lives and access healthcare
Note5 Nov 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note5 Nov 2022
Staff support: induction, training, skills and experience
Note5 Nov 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note5 Nov 2022
Effective use of communication tools including PECS and electronic tablets to reduce social isolation.
Note5 Nov 2022
Accessible complaints information provided in easy-read format reviewed regularly with people.
Note5 Nov 2022
Open, inclusive and empowering culture led by a highly regarded registered manager praised by both staff and relatives.
Note5 Nov 2022
People supported to access healthcare, activities and maintain family relationships, including trips and cultural events.
Note5 Nov 2022
Multiple audit systems including monthly medicines audits, infection control audits and external quality review visits.
Note

Note5 Nov 2022
Improving care quality in response to complaints or concerns
Note5 Nov 2022
Supporting people to develop and maintain relationships; support to follow interests and take part in activities
Note5 Nov 2022
Meeting people's communication needs
Note5 Nov 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note5 Nov 2022
Preventing and controlling infection
Note5 Nov 2022
Using medicines safely
Note5 Nov 2022
Staffing and recruitment
Note5 Nov 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note5 Nov 2022
Systems and processes to safeguard people from the risk of abuse

Note5 Nov 2022
Continuous learning and improving care; duty of candour
Note5 Nov 2022
Engaging and involving people, the public and staff; Working in partnership with others
Note5 Nov 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note5 Nov 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info