Dav Mak Care Solutions Ltd

Requires improvementRated 14/04/2022Home care · Chorley

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note14 Apr 2022
Supporting people to express their views and be involved in making decisions about their care
Note14 Apr 2022
Respecting and promoting people's privacy, dignity and independence
Note14 Apr 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note14 Apr 2022
Assessing people's needs and choices
Note14 Apr 2022
Ensuring consent to care and treatment in line with law and guidance
Note14 Apr 2022
Supporting people to eat and drink enough; access to healthcare
Note14 Apr 2022
Staff support: induction, training, skills and experience

Note14 Apr 2022
Positive previous feedback regarding end-of-life care provided to a relative
Note14 Apr 2022
Registered manager understood duty of candour and submitted statutory notifications
Note14 Apr 2022
Annual surveys and post-first-visit questionnaires used to gather feedback
Note14 Apr 2022
Consent sought during assessments and verbally during visits; MCA principles understood
Note14 Apr 2022
Staff received safeguarding training and knew how to report concerns
Note14 Apr 2022
Safe recruitment with DBS checks and references completed

Note14 Apr 2022
End of life care and support
Note14 Apr 2022
Improving care quality in response to complaints or concerns
Note14 Apr 2022
Meeting people's communication needs
Note14 Apr 2022
Planning personalised care to ensure people have choice and control

Note14 Apr 2022
Systems and processes to safeguard people from the risk of abuse
Note14 Apr 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note14 Apr 2022
Preventing and controlling infection
Note14 Apr 2022
Staffing and recruitment
Note14 Apr 2022
Using medicines safely

Note14 Apr 2022
Working in partnership with others
Note14 Apr 2022
How the provider understands and acts on the duty of candour
Note14 Apr 2022
Promoting a positive, person-centred culture; engaging people and staff
Note14 Apr 2022
Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info