Operated by Anytime Recruitment Limited

Anytime Care 2020

GoodRated 6 Feb 2022Home care · Romford

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note2 Jun 2022
Respecting and promoting people's privacy, dignity and independence
Note2 Jun 2022
Supporting people to express their views and be involved in making decisions about their care
Note2 Jun 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note2 Jun 2022
Ensuring consent to care and treatment in line with law and guidance
Note2 Jun 2022
Staff working with other agencies to provide consistent, effective, timely care
Note2 Jun 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note2 Jun 2022
Staff support: induction, training, skills and experience
Note2 Jun 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note2 Jun 2022
Quality assurance audits and partnership working with external professionals
Note2 Jun 2022
Open, transparent management with action plans to address known issues
Note2 Jun 2022
Person-centred care plans reviewed regularly with communication needs met
Note2 Jun 2022
Caring staff who respected equality, diversity, privacy and dignity
Note2 Jun 2022
People supported to access healthcare and work with other agencies
Note2 Jun 2022
Staff received inductions, regular training and supervision

Note2 Jun 2022
End of life care and support
Note2 Jun 2022
Improving care quality in response to complaints or concerns
Note2 Jun 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note2 Jun 2022
Meeting people's communication needs
Note2 Jun 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note2 Jun 2022
Working in partnership with others
Note2 Jun 2022
Continuous learning and improving care; Engaging and involving people using the service, the public and staff
Note2 Jun 2022
Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
Note2 Jun 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info