Operated by Aid Homecare Limited

Harmony Homecare Suffolk

GoodRated 19/09/2024Home care · Newmarket

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note4 May 2022
Respecting and promoting people's privacy, dignity and independence
Note4 May 2022
Supporting people to express their views and be involved in making decisions about their care
Note4 May 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note4 May 2022
Ensuring consent to care and treatment in line with law and guidance
Note4 May 2022
Supporting people to eat and drink enough; access to healthcare; working with other agencies
Note4 May 2022
Staff support: induction, training, skills and experience
Note4 May 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note4 May 2022
Free monthly English lessons introduced for staff to address language barriers
Note4 May 2022
Duty of candour requirements met and notifiable events reported to CQC
Note4 May 2022
Strong partnership working with local commissioners and health professionals
Note4 May 2022
Open, transparent leadership culture with staff feeling supported and valued
Note4 May 2022
Effective governance and quality assurance systems including audits, spot checks and supervisions
Note4 May 2022
Staff treated people with dignity, kindness, compassion and respect, supporting independence

Note4 May 2022
End of life care and support
Note4 May 2022
Improving care quality in response to complaints or concerns
Note4 May 2022
Meeting people's communication needs
Note4 May 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note4 May 2022
Preventing and controlling infection
Note4 May 2022
Using medicines safely
Note4 May 2022
Systems and processes to safeguard people from the risk of abuse
Note4 May 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note4 May 2022
Staffing and recruitment

Note4 May 2022
Continuous learning and improving care; Working in partnership with others
Note4 May 2022
Managers and staff being clear about their roles; quality performance, risks and regulatory requirements; duty of candour
Note4 May 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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