Operated by MSK Healthcare Ltd

MSK Healthcare

GoodRated 28/04/2023Home care · Nottingham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note28 Apr 2023
Respecting and promoting people's privacy, dignity and independence
Note28 Apr 2023
Supporting people to express their views and be involved in making decisions about their care
Note28 Apr 2023
Ensuring people are well treated and supported, respecting equality and diversity

Note28 Apr 2023
Ensuring consent to care and treatment in line with law and guidance
Note28 Apr 2023
Staff working with other agencies to provide consistent, effective, timely care
Note28 Apr 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note28 Apr 2023
Staff support: induction, training, skills and experience
Note28 Apr 2023
Assessing people's needs and choices, delivering care in line with standards, guidance and the law

Note28 Apr 2023
A positive learning culture was in place, with incidents reviewed and lessons shared promptly.
Note28 Apr 2023
Daily video calls ensured clear communication between management and all staff.
Note28 Apr 2023
The provider worked proactively with external professionals including GPs, pharmacists and social workers.
Note28 Apr 2023
Effective infection prevention and control measures were in place with sufficient PPE.
Note28 Apr 2023
Staff received induction, training aligned to the Care Certificate, and competency assessments.
Note28 Apr 2023

Note28 Apr 2023
End of life care and support
Note28 Apr 2023
Improving care quality in response to complaints or concerns
Note28 Apr 2023
Meeting people's communication needs
Note28 Apr 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note28 Apr 2023
Learning lessons when things go wrong
Note28 Apr 2023
Preventing and controlling infection
Note28 Apr 2023
Using medicines safely
Note28 Apr 2023
Staffing and recruitment
Note28 Apr 2023
Assessing risk, safety monitoring and management
Note28 Apr 2023
Systems and processes to safeguard people from the risk of abuse

Note28 Apr 2023
Working in partnership with others
Note28 Apr 2023
Engaging and involving people, continuous learning and improving care
Note28 Apr 2023
How the provider understands and acts on the duty of candour
Note28 Apr 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info