Timely Care Solution Ltd

Requires improvementRated 14/05/2022Home care · Luton

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note14 May 2022
Supporting people to express their views and be involved in making decisions about their care
Note14 May 2022
Ensuring people are well treated and supported; respecting equality and diversity; Respecting and promoting people's privacy, dignity and independence

Note14 May 2022
Ensuring consent to care and treatment in line with law and guidance
Note14 May 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note14 May 2022
Staff support: induction, training, skills and experience
Note14 May 2022
Supporting people to live healthier lives, access healthcare services and support
Note14 May 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note14 May 2022
Staff understood how to maintain people's privacy by knocking before entry, closing doors and curtains and maintaining confidentiality.
Note14 May 2022
Medicine policies and processes were in place to support the safe administration of medicine.
Note14 May 2022
Registered manager completed spot checks and competence checks of staff skill and knowledge.
Note14 May 2022
Staff had received safeguarding training and were knowledgeable of recording and reporting concerns internally and to external organisations.
Note14 May 2022
Infection control policy in place, updated to reflect government guidance, with staff trained and adequate PPE supplies.
Note

Note14 May 2022
End of life care and support
Note14 May 2022
Improving care quality in response to complaints or concerns
Note14 May 2022
Meeting people's communication needs
Note14 May 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note14 May 2022
Learning lessons when things go wrong
Note14 May 2022
Preventing and controlling infection
Note14 May 2022
Using medicines safely
Note14 May 2022
Systems and processes to safeguard people from the risk of abuse
Note14 May 2022
Staffing and recruitment
Note14 May 2022
Assessing risk, safety monitoring and management

Note14 May 2022
Working in partnership with others
Note14 May 2022
Continuous learning and improving care
Note14 May 2022
Engaging and involving people using the service, the public and staff
Note14 May 2022
How the provider understands and acts on the duty of candour
Note14 May 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Promoting a positive culture