JMC Care Solutions Limited

Requires improvementRated 28/06/2022Home care · Northampton

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note20 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note20 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note20 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note20 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note20 Jul 2022
Staff working with other agencies; Supporting people to access healthcare
Note20 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note20 Jul 2022
Staff support: induction, training, skills and experience
Note20 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note20 Jul 2022
Personal information stored securely in line with data protection
Note20 Jul 2022
Staff felt well supported by the registered manager and could access help when needed
Note20 Jul 2022
Complaints policy in place and people knew how to raise concerns
Note20 Jul 2022
Good partnership working with health and social care professionals (e.g. occupational therapists)
Note20 Jul 2022
Care plans documented people's preferences, likes and dislikes
Note20 Jul 2022
Effective use of PPE and regular COVID-19 testing for staff

Note20 Jul 2022
End of life care and support
Note20 Jul 2022
Improving care quality in response to complaints or concerns
Note20 Jul 2022
Meeting people's communication needs
Note20 Jul 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note20 Jul 2022
Learning lessons when things go wrong
Note20 Jul 2022
Preventing and controlling infection
Note20 Jul 2022
Systems and processes to safeguard people from the risk of abuse
Note20 Jul 2022
Assessing risk, safety monitoring and management
Note20 Jul 2022
Staffing and recruitment; Using medicines safely

Note20 Jul 2022
Working in partnership with others
Note20 Jul 2022
Engaging and involving people using the service, the public and staff
Note20 Jul 2022
Duty of candour
Note20 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note20 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care