Royal Diadem Care Limited

Requires improvementRated 17/12/2022Home care · Nottingham

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note17 Dec 2022
Respecting and promoting people's privacy, dignity and independence
Note17 Dec 2022
Supporting people to express their views and be involved in making decisions about their care
Note17 Dec 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note17 Dec 2022
Ensuring consent to care and treatment in line with law and guidance (MCA)
Note17 Dec 2022
Staff working with other agencies to provide consistent, effective, timely care
Note17 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note17 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note17 Dec 2022
Staff support: induction, training, skills and experience

Note17 Dec 2022
Sufficient staffing levels were maintained to meet people's needs.
Note17 Dec 2022
People's cultural, religious and communication needs were recorded and respected in care plans.
Note17 Dec 2022
The registered manager was accessible and open; one relative said 'They are always available. I can talk to them at any time.'
Note17 Dec 2022
The service was responsive to complaints, with no repeat of a missed call after it was raised with management.
Note17 Dec 2022
People and relatives praised the kind, caring approach of staff and felt involved in decisions about their care.
Note

Note17 Dec 2022
End of life care and support
Note17 Dec 2022
Improving care quality in response to complaints or concerns
Note17 Dec 2022
Meeting people's communication needs
Note17 Dec 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note17 Dec 2022
Using medicines safely
Note17 Dec 2022
Learning lessons when things go wrong
Note17 Dec 2022
Systems and processes to safeguard people from the risk of abuse
Note17 Dec 2022
Preventing and controlling infection
Note17 Dec 2022
Staffing and recruitment
Note17 Dec 2022
Assessing risk, safety monitoring and management

Note17 Dec 2022
Working in partnership with others
Note17 Dec 2022
Engaging and involving people using the service, the public and staff
Note17 Dec 2022
How the provider understands and acts on the duty of candour
Note17 Dec 2022
Continuous learning and improving care; Promoting a positive culture
Note17 Dec 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements