Operated by Talbert Living Care Investments Limited

Talbert Living Care Investment

GoodRated 6 Jun 2023Home care · Nottingham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note6 Jun 2023
Respecting and promoting people's privacy, dignity and independence
Note6 Jun 2023
Supporting people to express their views and be involved in making decisions about their care
Note6 Jun 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note6 Jun 2023
Ensuring consent to care and treatment in line with law and guidance
Note6 Jun 2023
Staff working with other agencies to provide consistent, effective, timely care
Note6 Jun 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note6 Jun 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note6 Jun 2023
Staff support: induction, training, skills and experience

Note6 Jun 2023
Compassionate, person-centred staff culture described as 'family' sized with a personal touch by relatives.
Note6 Jun 2023
Robust food and fluid intake monitoring with clinical observations shared promptly with health professionals.
Note6 Jun 2023
Registered manager followed Duty of Candour and was proactive in communicating with relatives about incidents.
Note6 Jun 2023
Prompt referrals to healthcare professionals (GPs, SALT, opticians) when needs changed.
Note6 Jun 2023
Staff knew people well, respected their dignity, privacy and individual preferences including cultural and religious needs.
Note

Note6 Jun 2023
End of life care and support
Note6 Jun 2023
Improving care quality in response to complaints or concerns
Note6 Jun 2023
Supporting people to maintain relationships and take part in activities
Note6 Jun 2023
Meeting people's communication needs
Note6 Jun 2023
Planning personalised care to ensure people have choice and control

Note6 Jun 2023
Working in partnership with others
Note6 Jun 2023
Engaging and involving people using the service, the public and staff
Note6 Jun 2023
Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
Note6 Jun 2023
How the provider understands and acts on the duty of candour
Note6 Jun 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering