Operated by Uniq Health Care Limited

Uniq Health Care

GoodRated 21/03/2023Home care · Slough

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note31 May 2023
Respecting and promoting people's privacy, dignity and independence
Note31 May 2023
Supporting people to express their views and be involved in making decisions about their care
Note31 May 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note31 May 2023
Ensuring consent to care and treatment in line with law and guidance
Note31 May 2023
Staff working with other agencies; supporting people to live healthier lives and access healthcare
Note31 May 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note31 May 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note31 May 2023
Staff support: induction, training, skills and experience

Note31 May 2023
Health and social care professionals gave very positive feedback about the service's reliability and quality
Note31 May 2023
Leadership was visible, approachable and fostered an open, inclusive and improvement-driven culture
Note31 May 2023
Positive behaviour support plans were co-produced with people to avoid restrictive interventions
Note31 May 2023
People were supported to pursue interests, employment, voluntary work and community activities
Note31 May 2023
Robust inductions, continual supervision, appraisal and recognition of good practice were provided to staff
Note

Note31 May 2023
End of life care and support
Note31 May 2023
Improving care quality in response to complaints or concerns
Note31 May 2023
Supporting people to develop and maintain relationships and take part in activities
Note31 May 2023
Meeting people's communication needs
Note31 May 2023
Planning personalised care to ensure people have choice and control

Note31 May 2023
Learning lessons when things go wrong
Note31 May 2023
Preventing and controlling infection
Note31 May 2023
Systems and processes to safeguard people from the risk of abuse
Note31 May 2023
Staffing and recruitment
Note31 May 2023
Using medicines safely
Note31 May 2023
Assessing risk, safety monitoring and management

Note31 May 2023
Working in partnership with others
Note31 May 2023
Engaging and involving people, the public and staff
Note31 May 2023
Managers and staff being clear about roles; understanding quality performance, risks and regulatory requirements
Note31 May 2023
How the provider understands and acts on the duty of candour
Note31 May 2023
Promoting a positive, person-centred, open, inclusive and empowering culture