Operated by PillarCare Agency Limited

PillarCare Agency

GoodRated 18/01/2018Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

22 findings

Note16 Sept 2022
Liaison with specialist healthcare colleagues for appropriate clinical advice
Note16 Sept 2022
Engagement with relatives in care plan reviews and feedback processes
Note16 Sept 2022
Person-centred, inclusive culture with consideration of equality characteristics
Note16 Sept 2022
Live database quality checks enabling real-time monitoring of care delivery
Note16 Sept 2022
Punctual visits with care staff staying the agreed amount of time
Note16 Sept 2022
Consistent care from regular staff with good understanding of people's needs and preferences
Note16 Sept 2022
Strong infection prevention and control practices including COVID-19 measures and PPE availability
Note16 Sept 2022
Safe recruitment procedures including DBS and right to work checks
Note16 Sept 2022
Effective electronic medicines monitoring providing real-time administration data
Note16 Sept 2022
Personalised risk assessments tailored to individual care needs, including pressure area care
Note16 Sept 2022
Robust safeguarding systems and staff training to protect people from abuse

Note16 Sept 2022
Learning lessons when things go wrong
Note16 Sept 2022
Staffing and recruitment
Note16 Sept 2022
Using medicines safely
Note16 Sept 2022
Assessing risk, safety monitoring and management
Note16 Sept 2022
Preventing and controlling infection
Note16 Sept 2022
Systems and processes to safeguard people from the risk of abuse

Note16 Sept 2022
Continuous learning and improving care
Note16 Sept 2022
Engaging and involving people, public and staff; working in partnership
Note16 Sept 2022
Managers and staff clear about roles, quality and regulatory requirements
Note16 Sept 2022
Duty of candour and information sharing
Note16 Sept 2022
Promoting a positive, person-centred culture