Vital Care and Support Ltd

GoodRated 14/04/2022Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

29 findings

Note14 Apr 2022
Respecting and promoting people's privacy, dignity and independence
Note14 Apr 2022
Supporting people to express their views and be involved in making decisions about their care
Note14 Apr 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note14 Apr 2022
Supporting people to live healthier lives, access healthcare services and support
Note14 Apr 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note14 Apr 2022
Ensuring consent to care and treatment in line with law and guidance
Note14 Apr 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note14 Apr 2022
Staff support: induction, training, skills and experience

Note14 Apr 2022
Care workers demonstrated good understanding of MCA, safeguarding and dignity/independence
Note14 Apr 2022
Open and approachable registered manager praised by people, relatives and staff
Note14 Apr 2022
Strong quality assurance: care plan audits, telephone monitoring, service user and staff surveys
Note14 Apr 2022
Person-centred care plans reflecting cultural, religious and language preferences (e.g. Somali-speaking carers, Halal diet)
Note14 Apr 2022
Good infection control practice including effective PPE use and access to COVID-19 testing
Note14 Apr 2022

Note14 Apr 2022
Improving care quality in response to complaints or concerns
Note14 Apr 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences; Meeting people's communication needs

Note14 Apr 2022
Learning lessons when things go wrong
Note14 Apr 2022
Using medicines safely
Note14 Apr 2022
Preventing and controlling infection
Note14 Apr 2022
Assessing risk, safety monitoring and management
Note14 Apr 2022
Staffing and recruitment
Note14 Apr 2022
Systems and processes to safeguard people from the risk of abuse

Note14 Apr 2022
Working in partnership with others
Note14 Apr 2022
Engaging and involving people using the service, the public and staff
Note14 Apr 2022
How the provider understands and acts on the duty of candour
Note14 Apr 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
Note14 Apr 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering