Operated by Careinmyhome Ltd

Careinmyhome West Essex

Requires improvementRated 14/12/2022Home care · Epping

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note10 Jul 2021
Respecting and promoting people's privacy, dignity and independence
Note10 Jul 2021
Supporting people to express their views and be involved in making decisions about their care
Note10 Jul 2021
Ensuring people are well treated and supported; respecting equality and diversity

Note10 Jul 2021
Ensuring consent to care and treatment in line with law and guidance
Note10 Jul 2021
Staff working with other agencies to provide consistent, effective, timely care

Note14 Dec 2022
Acting manager sent weekly staff emails with updates and showed appreciation for staff
Note14 Dec 2022
Staff had received MCA training and people's capacity was assessed and recorded
Note14 Dec 2022
Acting manager was responsive and accessible by phone, email and messaging app
Note14 Dec 2022
People tended to have consistent, familiar carers
Note14 Dec 2022
Staff had received safeguarding training and could describe how to raise concerns
Note14 Dec 2022
Staff were provided with appropriate PPE and had received infection prevention and control training

Note10 Jul 2021
End of life care and support
Note10 Jul 2021
Improving care quality in response to complaints or concerns
Note10 Jul 2021
Meeting people's communication needs
Note10 Jul 2021
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note10 Jul 2021
Working in partnership with others
Note10 Jul 2021
Engaging and involving people using the service, the public and staff; continuous learning and improving care
Note10 Jul 2021
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note10 Jul 2021
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info