Ignite Health Care Limited

GoodRated 21/07/2022Home care · Manchester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note21 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note21 Jul 2022
Supporting people to express their views and be involved in making decisions
Note21 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note21 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note21 Jul 2022
Supporting people to eat and drink enough
Note21 Jul 2022
Staff support: induction, training, skills and experience
Note21 Jul 2022
Assessing people's needs and choices

Note21 Jul 2022
Staff treated people with dignity, respect and supported independence
Note21 Jul 2022
Registered manager conducted monthly audits and regular supervisions/spot checks
Note21 Jul 2022
Positive feedback from relatives and social care professionals about communication and care
Note21 Jul 2022
Mental capacity assessments were completed where appropriate
Note21 Jul 2022
Care plans and records were person centred and reflected the needs of the person
Note21 Jul 2022
Staff had received appropriate training and competency assessments, including in medicines administration

Note21 Jul 2022
End of life care and support
Note21 Jul 2022
Improving care quality in response to complaints or concerns
Note21 Jul 2022
Meeting people's communication needs
Note21 Jul 2022
Planning personalised care to ensure people have choice and control

Note21 Jul 2022
Learning lessons when things go wrong
Note21 Jul 2022
Preventing and controlling infection
Note21 Jul 2022
Using medicines safely
Note21 Jul 2022
Systems and processes to safeguard people from the risk of abuse
Note21 Jul 2022
Staffing and recruitment

Note21 Jul 2022
Working in partnership with others
Note21 Jul 2022
Continuous learning and improving care
Note21 Jul 2022
Engaging and involving people using the service, the public and staff
Note21 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note21 Jul 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements