Operated by Christies Care - Mid & South Buckinghamshire Ltd

Walfinch Mid & South Buckinghamshire

GoodRated 16/02/2023Home care · High Wycombe

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note16 Feb 2023
Supporting people to express their views and be involved in making decisions about their care
Note16 Feb 2023
Ensuring people are well treated and supported; respecting equality and diversity; promoting privacy, dignity and independence

Note16 Feb 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note16 Feb 2023
Ensuring consent to care and treatment in line with law and guidance
Note16 Feb 2023
Supporting people to live healthier lives, access healthcare services and support
Note16 Feb 2023
Staff working with other agencies to provide consistent, effective, timely care
Note16 Feb 2023
Staff support: induction, training, skills and experience
Note16 Feb 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note16 Feb 2023
People supported to have maximum choice, control and independence in line with Right Support, Right Care, Right Culture guidance
Note16 Feb 2023
Positive staff culture with recognition schemes; registered manager described by a community professional as 'the star of the show'
Note16 Feb 2023
Effective governance including audits, spot checks, and duty of candour policy with documented examples of application
Note16 Feb 2023
Robust care planning with personalised, regularly reviewed care plans reflecting communication and sensory needs
Note16 Feb 2023
Strong multi-agency working with community professionals, including going 'beyond the call of duty' to raise welfare concerns
Note

Note16 Feb 2023
End of life care and support
Note16 Feb 2023
Improving care quality in response to complaints or concerns
Note16 Feb 2023
Meeting people's communication needs
Note16 Feb 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note16 Feb 2023
Learning lessons when things go wrong
Note16 Feb 2023
Preventing and controlling infection
Note16 Feb 2023
Using medicines safely
Note16 Feb 2023
Assessing risk, safety monitoring and management
Note16 Feb 2023
Staffing and recruitment
Note16 Feb 2023
Systems and processes to safeguard people from the risk of abuse

Note16 Feb 2023
Continuous learning and improving care; working in partnership with others
Note16 Feb 2023
How the provider understands and acts on the duty of candour
Note16 Feb 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note16 Feb 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info