Operated by Meridian Health and Social Care Limited

Meridian Health and Social Care - Salford

GoodRated 19/05/2022Home care · Manchester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note19 May 2022
Respecting and promoting people's privacy, dignity and independence
Note19 May 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note19 May 2022
Ensuring consent to care and treatment in line with law and guidance
Note19 May 2022
Supporting people to eat and drink enough and access healthcare services
Note19 May 2022
Staff support: induction, training, skills and experience
Note19 May 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note19 May 2022
Complaints used to inform improvement, including additional staff training where needed.
Note19 May 2022
Approachable registered manager and open, honest culture with duty of candour applied.
Note19 May 2022
Effective governance systems with regular audits and a four-weekly rolling action plan.
Note19 May 2022
Staff followed MCA principles, encouraging choice and least restrictive practice.
Note19 May 2022
Person-centred care plans regularly reviewed, with people and relatives involved in planning.
Note19 May 2022

Note19 May 2022
End of life care and support
Note19 May 2022
Improving care quality in response to complaints or concerns
Note19 May 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note19 May 2022
Meeting people's communication needs
Note19 May 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note19 May 2022
Learning lessons when things go wrong
Note19 May 2022
Preventing and controlling infection
Note19 May 2022
Using medicines safely
Note19 May 2022
Staffing and recruitment
Note19 May 2022
Assessing risk, safety monitoring and management
Note19 May 2022
Systems and processes to safeguard people from the risk of abuse

Note19 May 2022
Engaging and involving people using the service, the public and staff; working in partnership with others
Note19 May 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note19 May 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info