Operated by DayByDay Care Ltd

DayByDay Care Limited

Requires improvementRated 6 Jul 2025Home care · Catterick Garrison

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note10 May 2022
Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence
Note10 May 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note10 May 2022
Ensuring consent to care and treatment in line with law and guidance
Note10 May 2022
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives, access healthcare services and support
Note10 May 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note10 May 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note10 May 2022
Staff support: induction, training, skills and experience

Note19 Jul 2023
Service worked closely with social workers and health professionals to facilitate best outcomes
Note19 Jul 2023
Care plans maximised people's choice, control and independence in line with Right Support, Right Care, Right Culture guidance
Note19 Jul 2023
Open culture with high staff morale and accessible management, including anonymous whistleblowing platform
Note19 Jul 2023
Strong recruitment processes including two interviews, DBS checks, ID and reference checks
Note19 Jul 2023
Robust governance framework with regular audits and oversight of all aspects of the service
Note

Note10 May 2022
Improving care quality in response to complaints or concerns
Note10 May 2022
Meeting people's communication needs
Note10 May 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note10 May 2022
Preventing and controlling infection
Note10 May 2022
Using medicines safely
Note10 May 2022
Staffing and recruitment
Note10 May 2022
Assessing risk, safety monitoring and management
Note10 May 2022
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong

Note10 May 2022
Continuous learning and improving care; Working in partnership with others
Note10 May 2022
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note10 May 2022
How the provider understands and acts on the duty of candour
Note10 May 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering, which achieves good outcomes for people
Note10 May 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements