Operated by G&C Healthcare Ltd

G&C HEALTHCARE LTD

Not RatedHome care · Burton-on-trent

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Note6 May 2022
Respecting and promoting people's privacy, dignity and independence
Note6 May 2022
Supporting people to express their views and be involved in making decisions about their care
Note6 May 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note6 May 2022
Staff working with other agencies to provide consistent, effective, timely care
Note6 May 2022
Ensuring consent to care and treatment in line with law and guidance
Note6 May 2022
Staff support, induction, training, skills and experience
Note6 May 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note6 May 2022
Supporting people to live healthier lives, access healthcare services and support
Note6 May 2022
Assessing people's needs and choices, delivering care in line with standards, guidance and the law

Note6 May 2022
Care plans documented religious, cultural needs and equality characteristics
Note6 May 2022
Service worked in partnership with district nurses, GPs, occupational therapists and social workers
Note6 May 2022
Staff had good understanding of safeguarding and how to report concerns
Note6 May 2022
Registered manager was open, transparent and acted on duty of candour
Note6 May 2022
People, and their relatives, were involved in needs assessments and care plan development

Note6 May 2022
End of life care and support
Note6 May 2022
Improving care quality in response to complaints or concerns
Note6 May 2022
Meeting people's communication needs
Note6 May 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note6 May 2022
Working in partnership with others
Note6 May 2022
Continuous learning and improving care
Note6 May 2022
Engaging and involving people using the service, the public and staff
Note6 May 2022
How the provider understands and acts on the duty of candour
Note6 May 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note6 May 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements