Havesters Care Ltd

Not RatedHome care · Portsmouth

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Note20 Oct 2022
Staff working with other agencies to provide consistent, effective, timely care
Note20 Oct 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note20 Oct 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note20 Oct 2022
Staff support: induction, training, skills and experience
Note20 Oct 2022
Ensuring consent to care and treatment in line with law and guidance

Note20 Oct 2022
Engaged external care consultancy and worked with local authority quality team to improve
Note20 Oct 2022
Provider acted on previous recommendations regarding nutrition, medicines and Accessible Information Standard
Note20 Oct 2022
Accidents and incidents reported and reviewed by the registered manager
Note20 Oct 2022
Staff understood safeguarding and reported concerns appropriately
Note20 Oct 2022
Effective infection prevention and control, including PPE use
Note20 Oct 2022
Staff trained and competency-assessed in safe administration of medicines

Note20 Oct 2022
End of life care and support
Note20 Oct 2022
Improving care quality in response to complaints or concerns
Note20 Oct 2022
Meeting people's communication needs
Note20 Oct 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note20 Oct 2022
Learning lessons when things go wrong
Note20 Oct 2022
Preventing and controlling infection
Note20 Oct 2022
Systems and processes to safeguard people from the risk of abuse
Note20 Oct 2022
Using medicines safely
Note20 Oct 2022
Staffing and recruitment
Note20 Oct 2022
Assessing risk, safety monitoring and management

Note20 Oct 2022
Continuous learning and improving care; working in partnership with others
Note20 Oct 2022
Duty of candour
Note20 Oct 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note20 Oct 2022
Engaging and involving people using the service, the public and staff
Note20 Oct 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements