Operated by Ashbright Agency Limited

Ashbright Agency Ltd

GoodRated 13/05/2022Home care · Brentford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note13 May 2022
Respecting and promoting people's privacy, dignity and independence
Note13 May 2022
Supporting people to express their views and be involved in making decisions about their care
Note13 May 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note13 May 2022
Ensuring consent to care and treatment in line with law and guidance
Note13 May 2022
Staff working with other agencies; supporting people to access healthcare
Note13 May 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note13 May 2022
Staff support: induction, training, skills and experience
Note13 May 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note13 May 2022
Open culture with effective duty of candour and learning from complaints/incidents
Note13 May 2022
Provider acted in line with the Mental Capacity Act 2005
Note13 May 2022
Care workers matched to people's cultural and language needs
Note13 May 2022
Staff arrived on time and stayed agreed amount of time on each visit
Note13 May 2022
Staff suitably trained, experienced and supported with regular competency checks
Note13 May 2022
Risks to safety and wellbeing assessed, planned for and regularly reviewed

Note13 May 2022
Improving care quality in response to complaints or concerns
Note13 May 2022
End of life care and support
Note13 May 2022
Meeting people's communication needs
Note13 May 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note13 May 2022
Learning lessons when things go wrong
Note13 May 2022
Preventing and controlling infection
Note13 May 2022
Using medicines safely
Note13 May 2022
Staffing and recruitment
Note13 May 2022
Assessing risk, safety monitoring and management
Note13 May 2022
Systems and processes to safeguard people from the risk of abuse

Note13 May 2022
Working in partnership with others
Note13 May 2022
Managers and staff being clear about their roles; duty of candour
Note13 May 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note13 May 2022
Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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