Operated by Concord Care Services Ltd

Concord Care Services

GoodRated 4 Sept 2025Home care · New Malden

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note6 Apr 2022
Respecting and promoting people's privacy, dignity and independence
Note6 Apr 2022
Supporting people to express their views and be involved in making decisions about their care
Note6 Apr 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note6 Apr 2022
Supporting people to live healthier lives, access healthcare services and support
Note6 Apr 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note6 Apr 2022
Ensuring consent to care and treatment in line with law and guidance
Note6 Apr 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note6 Apr 2022
Staff support: induction, training, skills and experience

Note6 Apr 2022
Quality assurance checks and partnership working with external stakeholders
Note6 Apr 2022
Registered manager promoted open, transparent culture with regular feedback
Note6 Apr 2022
Care plans were personalised, up to date and reviewed regularly
Note6 Apr 2022
Consistent care worker allocation enabling good relationships
Note6 Apr 2022
People and relatives praised caring attitude and empathy of care workers
Note6 Apr 2022
Staff received induction, mandatory training, supervision and competency checks

Note6 Apr 2022
Improving care quality in response to complaints or concerns
Note6 Apr 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences; Meeting people's communication needs

Note6 Apr 2022
Working in partnership with others
Note6 Apr 2022
Engaging and involving people using the service, the public and staff
Note6 Apr 2022
How the provider understands and acts on the duty of candour
Note6 Apr 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note6 Apr 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care