Concord Care Services

New Malden, KT3 · Established 03/1 · Operated by Concord Care Services Ltd

A CQC-regulated home-care provider serving New Malden, registered since 03/1. Rated Good at its most recent CQC inspection (Sept 2025).

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What the CQC found

The five questions inspectors ask, and how Concord scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Quality assurance checks and partnership working with external stakeholders”
CQC inspection report, Apr 2022

“Registered manager promoted open, transparent culture with regular feedback”
CQC inspection report, Apr 2022

“Care plans were personalised, up to date and reviewed regularly”
CQC inspection report, Apr 2022

Inspection history

The trajectory matters as much as the latest rating.

Apr 2025
Not rated
Date of assessment: 31 March to 4 April 2025. Concord Care Services is a care at home service providing support to people living with a range of needs, including those living with dementia, people with physical disabilities, people with a learning disability a…
Apr 2022
Good
First inspection of Concord Care Services, a small domiciliary care agency, found the service Good across all five key questions with positive feedback from people, relatives and staff. A minor infection control lapse on arrival was signposted, but recruitment…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Concord does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at KT3 3ST in New Malden. Service area not formally published; we recommend asking the agency directly when requesting a quote.

KT3

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