Operated by Sunnyside House Limited

Sunnyside HomeCare

GoodRated 29/01/2022Home care · South Ockendon

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note29 Jan 2022
Respecting and promoting people's privacy, dignity and independence
Note29 Jan 2022
Supporting people to express their views and be involved in making decisions about their care
Note29 Jan 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note29 Jan 2022
Ensuring consent to care and treatment in line with law and guidance
Note29 Jan 2022
Staff working with other agencies; supporting people to access healthcare
Note29 Jan 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note29 Jan 2022
Staff support: induction, training, skills and experience
Note29 Jan 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note29 Jan 2022
Strong focus on continuous learning and staff development
Note29 Jan 2022
Good multi-disciplinary working with pharmacists, GPs and local authorities
Note29 Jan 2022
Effective PPE use and infection prevention and control practices
Note29 Jan 2022
Strong, kind and respectful staff relationships praised by people and relatives
Note29 Jan 2022
Detailed, individualised electronic care records and risk assessments
Note29 Jan 2022
Safe recruitment processes including DBS and reference checks

Note29 Jan 2022
End of life care and support
Note29 Jan 2022
Improving care quality in response to complaints or concerns
Note29 Jan 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note29 Jan 2022
Meeting people's communication needs
Note29 Jan 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note29 Jan 2022
Learning lessons when things go wrong
Note29 Jan 2022
Preventing and controlling infection
Note29 Jan 2022
Using medicines safely
Note29 Jan 2022
Staffing and recruitment
Note29 Jan 2022
Assessing risk, safety monitoring and management
Note29 Jan 2022
Systems and processes to safeguard people from the risk of abuse

Note29 Jan 2022
Working in partnership with others
Note29 Jan 2022
Continuous learning and improving care; engaging and involving people, public and staff
Note29 Jan 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note29 Jan 2022
How the provider understands and acts on the duty of candour
Note29 Jan 2022
Promoting a positive, person-centred, open, inclusive and empowering culture