Operated by Enfield Council

Prevention and Assessment Hub – Reablement Team

GoodRated 30/03/2022Home care · Enfield

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Not rated

Staff treat people with compassion, dignity, respect.

Responsive

Not rated

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Note6 Apr 2024
Positive, open culture with approachable leadership praised by both staff and people using the service
Note6 Apr 2024
Registered manager met duty of candour obligations and submitted all required CQC notifications
Note6 Apr 2024
Electronic Call Monitoring system used to minimise missed calls
Note6 Apr 2024
Quality assurance officer appointed; audits, surveys and feedback used to drive continuous improvement
Note6 Apr 2024
Regular supervisions provided to staff; new staff completed structured induction before working alone
Note6 Apr 2024
Multilingual workforce to facilitate effective communication with diverse service users
Note6 Apr 2024
Occupational therapist and social worker embedded in the team for rapid access to aids and adaptations
Note6 Apr 2024
Staff completed safeguarding training and understood reporting responsibilities
Note6 Apr 2024
Medicines administered safely by trained staff with regularly checked competencies
Note6 Apr 2024
People felt safe and confirmed no missed calls; staff were described as reliable and consistent