Operated by Derbyshire County Council

DCC Dales Home Care

GoodRated 3 Mar 2022Home care · Matlock

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note28 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note28 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note28 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note28 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note28 Jul 2022
Assessing people's needs and choices; delivering care in line with standards
Note28 Jul 2022
Supporting people to eat and drink and access healthcare
Note28 Jul 2022
Staff support: induction, training, skills and experience

Note28 Jul 2022
Open and transparent approach in line with duty of candour
Note28 Jul 2022
Regular supply and appropriate use of PPE
Note28 Jul 2022
Learning from accidents and incidents to reduce recurrence
Note28 Jul 2022
Contingency plans for adverse weather and staff shortages
Note28 Jul 2022
Effective partnership working with external healthcare professionals
Note28 Jul 2022
Kind, compassionate care respecting dignity, independence and privacy

Note28 Jul 2022
End of life care and support
Note28 Jul 2022
Improving care quality in response to complaints or concerns
Note28 Jul 2022
Supporting people to develop relationships and follow interests
Note28 Jul 2022
Meeting people's communication needs
Note28 Jul 2022
Planning personalised care to ensure choice, control and meet needs and preferences

Note28 Jul 2022
Learning lessons when things go wrong
Note28 Jul 2022
Preventing and controlling infection
Note28 Jul 2022
Staffing and recruitment
Note28 Jul 2022
Systems and processes to safeguard people from the risk of abuse
Note28 Jul 2022
Using medicines safely
Note28 Jul 2022
Assessing risk, safety monitoring and management

Note28 Jul 2022
Working in partnership with others
Note28 Jul 2022
Engaging and involving people, public and staff
Note28 Jul 2022
Duty of candour
Note28 Jul 2022
Managers and staff being clear about roles; continuous learning; promoting a positive culture

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info