Operated by Domiciliary Home Care Services Limited

Domiciliary Home Care Services

GoodRated 12 Feb 2022Home care · Nelson

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note22 Mar 2023
Respecting and promoting people's privacy, dignity and independence
Note22 Mar 2023
Supporting people to express their views and be involved in making decisions about their care
Note22 Mar 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note22 Mar 2023
Ensuring consent to care and treatment in line with law and guidance
Note22 Mar 2023
Staff working with other agencies to provide consistent, effective, timely care
Note22 Mar 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note22 Mar 2023
Staff support: induction, training, skills and experience
Note22 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note22 Mar 2023
People and relatives consistently reported feeling safe, respected and well cared for
Note22 Mar 2023
Strong partnership working with external agencies including social work teams, commissioners and housing associations
Note22 Mar 2023
Effective induction programme including extended shadowing for staff without prior care experience
Note22 Mar 2023
Registered manager highly visible, conducting home visits and spot checks to monitor care quality
Note22 Mar 2023
Staff recruited with language skills to meet diverse community needs
Note22 Mar 2023

Note22 Mar 2023
End of life care and support
Note22 Mar 2023
Improving care quality in response to complaints or concerns
Note22 Mar 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note22 Mar 2023
Meeting people's communication needs
Note22 Mar 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note22 Mar 2023
Learning lessons when things go wrong
Note22 Mar 2023
Preventing and controlling infection
Note22 Mar 2023
Using medicines safely
Note22 Mar 2023
Staffing and recruitment
Note22 Mar 2023
Assessing risk, safety monitoring and management
Note22 Mar 2023
Systems and processes to safeguard people from the risk of abuse

Note22 Mar 2023
Continuous learning and improving care; Working in partnership with others
Note22 Mar 2023
Engaging and involving people using the service, the public and staff
Note22 Mar 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note22 Mar 2023
How the provider understands and acts on the duty of candour
Note22 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering