Headstart Speech & Behaviour Clinic Ltd

GoodRated 1 May 2023Home care · London

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note5 Jan 2023
Supporting people to express their views and be involved in making decisions about their care
Note5 Jan 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note5 Jan 2023
Ensuring consent to care and treatment in line with law and guidance
Note5 Jan 2023
Supporting people to live healthier lives, access healthcare services and support
Note5 Jan 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note5 Jan 2023
Staff support, training, skills and experience
Note5 Jan 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note5 Jan 2023
Registered manager demonstrated understanding of duty of candour and regulatory responsibilities.
Note5 Jan 2023
Staff received supervision, appraisals and training supporting their roles.
Note5 Jan 2023
Robust recruitment processes including DBS checks and pre-employment vetting.
Note5 Jan 2023
Positive feedback from parents/carers about staff consistency, communication and caring approach.
Note5 Jan 2023
Staff supported children's independence and worked collaboratively with health, education and social care professionals.
Note5 Jan 2023

Note5 Jan 2023
End of life care and support
Note5 Jan 2023
Improving care quality in response to complaints or concerns
Note5 Jan 2023
Planning personalised care to ensure children have choice and control
Note5 Jan 2023
Meeting people's communication needs

Note5 Jan 2023
Working in partnership with others
Note5 Jan 2023
How the provider understands and acts on the duty of candour
Note5 Jan 2023
Continuous learning and improving care
Note5 Jan 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note5 Jan 2023
Engaging and involving people using the service, the public and staff
Note5 Jan 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements