Operated by Colne Valley Equitable Care Society Limited

Co-operative Care Colne Valley

GoodRated 11 Dec 2022Home care · Huddersfield

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

13 findings

Other

Note23 Nov 2022
Registered manager active in local registered manager network and community engagement
Note23 Nov 2022
Effective complaints process with relatives feeling confident to raise concerns
Note23 Nov 2022
Person-centred care respecting individual preferences, dignity, privacy and independence
Note23 Nov 2022
Registered manager demonstrated commitment to quality assurance and continuous improvement
Note23 Nov 2022
Open, inclusive and positive organisational culture with staff feeling valued and supported
Note23 Nov 2022
Proactive partnership working with healthcare professionals including GPs, OTs and chiropodists
Note23 Nov 2022
Regular staff supervisions, appraisals, observations and ongoing training programme
Note23 Nov 2022
Robust recruitment processes including timely DBS checks
Note23 Nov 2022
Strong safeguarding culture with staff trained and aware of responsibilities to report concerns
Note23 Nov 2022
Consistent staff team with low turnover of workers supporting each person, promoting continuity of care
minorrecord_keeping23 Nov 2022
This information was accessed by staff electronically but was not always transferred into people's care plans.
minormedication_management23 Nov 2022
The guidance in people's care records in respect of 'as and when required' (PRN) medicines needed some improvement.
minorcare_planning23 Nov 2022
written care plans did not always reflect the same level of detail...One person's care record did not adequately show the risks associated with equipment they used to support with mobility.