Operated by Freesia Care Ltd

Caremark (Wakefield)

Requires improvementRated 11 Sept 2022Home care · Wakefield

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note25 Nov 2022
Respecting and promoting people's privacy, dignity and independence
Note25 Nov 2022
Supporting people to express their views and be involved in making decisions about their care
Note25 Nov 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note25 Nov 2022
Ensuring consent to care and treatment in line with law and guidance
Note25 Nov 2022
Staff working with other agencies to provide consistent, effective, timely care
Note25 Nov 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note25 Nov 2022
Staff support: induction, training, skills and experience
Note25 Nov 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note25 Nov 2022
Feedback forms sent to people and relatives with changes made where necessary
Note25 Nov 2022
People supported to have maximum choice, control and independence in line with MCA principles
Note25 Nov 2022
Provider worked effectively with other healthcare professionals to support continuity of care
Note25 Nov 2022
Staff received relevant training and regular induction updates
Note25 Nov 2022
Medicines administered safely with minimal gaps in MAR records and a process to report and investigate errors
Note25 Nov 2022

Note25 Nov 2022
End of life care and support
Note25 Nov 2022
Meeting people's communication needs
Note25 Nov 2022
Planning personalised care to ensure people have choice and control
Note25 Nov 2022
Improving care quality in response to complaints or concerns

Note25 Nov 2022
Learning lessons when things go wrong
Note25 Nov 2022
Assessing risk, safety monitoring and management
Note25 Nov 2022
Using medicines safely
Note25 Nov 2022
Staffing and recruitment
Note25 Nov 2022
Preventing and controlling infection
Note25 Nov 2022
Systems and processes to safeguard people from the risk of abuse

Note25 Nov 2022
Duty of candour; managers and staff being clear about their roles and regulatory requirements
Note25 Nov 2022
Engaging and involving people using the service, the public and staff
Note25 Nov 2022
Promoting a positive culture; continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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